Web Developer Degree
Loctech IT Training Institute, Port-HarcourtSpecializing in Frontend Web development.
View CertificateHi my name is Divine Boms and i'm a Frontend web developer and and a lover of Css and it's framework.
I am passionate about technology, football and music.
I am a goal getter and team worker.
And my favorite design tool is Visual Studio Code
Specializing in Frontend Web development.
View CertificateI am currently a student in the University of Port-Harcourt where i study Mathematics and Statistics.
I am a frontend Developer with only freelancing experience
Dates - 8 Aug 2024 to 27 Dec 2024
Role - IT Support Intern
As an IT Support Intern, I was responsible for assisting in the maintenance and troubleshooting of hardware, software, and network issues, while also ensuring smooth day-to-day IT operations for users. My role involved both hands-on support and strategic problem-solving to enhance the efficiency of IT systems.
Technical Support: Provided first-line support for users facing issues with hardware, software, and network connectivity, including resolving tickets related to system malfunctions and outages.
System Troubleshooting: Diagnosed and resolved various hardware/software issues for end users, including both in-person and remote assistance.
Software Installation and Updates: Installed, configured, and updated software applications for users, ensuring all systems were up-to-date and secure.
Hardware Maintenance: Assisted in maintaining and setting up desktops, laptops, printers, and other hardware.
Network Administration Support: Assisted in monitoring and maintaining local area networks (LAN) and wide area networks (WAN), ensuring smooth data transmission and minimal downtime.
Documentation: Maintained accurate records of user requests, technical issues, and solutions provided, as well as updating the knowledge base for future reference.
Customer Service: Communicated directly with end users, ensuring a high level of user satisfaction through effective troubleshooting and support.
Technical Skills: Experience with a variety of networking protocols, and troubleshooting methodologies.
Problem-Solving: Developed critical thinking and problem-solving skills through hands-on troubleshooting of both software and hardware issues.
Communication Skills: Improved my ability to explain complex technical issues in clear, non-technical language to users.
Time Management: Managed multiple tasks and issues simultaneously, prioritizing based on urgency and impact.
Team Collaboration: Worked with senior IT staff to solve complex issues, gaining exposure to industry-standard IT management practices.
Assisted in a company-wide system upgrade, ensuring minimal disruption to employees and successfully completing the project ahead of schedule.